Return Policy

As a general principle, a return is only considered while the watch is in the same condition it was supplied in, and the request is raised promptly after delivery.

A watch returned to Watch Buyers must be in the same condition in which it was supplied. Watches that have been damaged, altered, modified, resized beyond an agreed condition, tampered with, professionally serviced elsewhere, or otherwise materially changed after delivery may not qualify for a return.

Please avoid removing any protective film, sizing links beyond what was agreed at the time of sale, or having the watch serviced or altered by a third party while you are considering a return — any of these can affect eligibility.

The watch should be returned complete with everything it was supplied with — this can include the original box, papers, warranty card, links, tags, certificate of authentication, and any other accessories included with your purchase. Missing items may affect the outcome of your return.

To start a return, contact our team on WhatsApp or through our contact page with your order details and the reason for the return. We'll confirm eligibility and walk you through the specific steps for your transaction.

Please do not send a watch back to us before receiving confirmation from our team. Once a return is authorized, we'll provide instructions for how and where to send the item back safely.

Given the value of these items, an authorized return should be shipped using a trackable, insured shipping method, packaged at least as securely as it arrived. Our team will confirm the recommended return shipping approach for your specific order when your return is authorized.

Once we receive a returned watch, our in-house authentication team inspects it to confirm it matches the condition it was supplied in and that everything listed in your return request has been included. This inspection is a required step before any refund or resolution is processed.

If a returned watch passes inspection and the return is approved, our team will confirm the applicable refund method and timing with you directly for your specific transaction. We do not publish a fixed refund-processing period here, since it can depend on the original payment method and the nature of the transaction.

A return may not be accepted where the watch shows damage, alteration, or wear beyond what was disclosed at the time of sale, where accompanying items are missing without agreement, or where the request falls outside what our team has confirmed as eligible for your transaction.

Returns from outside Pakistan are handled case by case. Customs treatment, return shipping arrangements, and any duties or taxes involved in sending a watch back to us can vary by destination, so contact our team before shipping an international return — we'll confirm the process for your specific order.

Considering a return, or have a question about an order? Reach our team on WhatsApp or through our contact page and we'll help directly.