Privacy Policy

We collect information you give us directly (for example, when you create an account, contact us, or submit a watch for valuation), along with basic technical information generated by your device when you browse this website. We do not collect more than what these interactions naturally involve.

This can include your name, email address, phone number, shipping and billing address, and any details or messages you choose to send us.

If you create a customer account, we store the details needed to operate that account, such as your name, email address, and order history. You can review your own account information at any time by signing in.

When you submit a watch through our Sell Your Watch request, we collect the information you provide about yourself (name, email, phone, preferred contact method, city, and country) and about the watch (brand, model, reference number, year, condition, whether box and papers are included, your notes, and any photographs you upload). This information is used to prepare a valuation and to follow up with you about it.

When you use our contact form, we collect the details you enter — such as your name, email address, and message — so our team can respond to your enquiry.

When you buy or sell a watch with us, we keep records of that transaction — such as the item, price, and shipping details — for order fulfillment, customer service, and our own business and accounting records.

Like most websites, our server automatically receives basic technical information when you visit, such as your browser type and general activity on the site (for example, the pages you view), which helps us operate and maintain the website securely.

This website uses cookies to support core functionality, such as keeping your cart and session working correctly. You can review and manage cookie preferences by category — including strictly necessary, basic interactions, experience enhancement, measurements, and targeting/advertising — from our cookie preferences screen, available via the cookie notice shown on the website.

We use the information we collect to operate this website, process orders and valuation requests, communicate with you about your order or enquiry, maintain the security of our systems, and meet our legal and accounting obligations.

Because we deal in high-value goods, we may use the information you provide to verify orders and valuation requests and to help prevent fraud, in addition to the other purposes described on this page.

We may share information with service providers who help us operate our business — for example, hosting our website or sending order-related email — solely so they can perform that service for us. We do not sell your personal information.

To deliver a physical order, we share the shipping information needed to fulfil it (such as your name, address, and phone number) with the courier handling that shipment.

We may disclose information where required to do so by law, or where we believe in good faith that disclosure is necessary to comply with a legal obligation, protect our rights, or protect the safety of our customers or the public.

Watch Buyers operates primarily in Pakistan. If you contact us, buy from us, or sell to us from another country, your information will be handled as described in this policy; we do not currently make any specific claim about the legal mechanism used for any cross-border transfer of information.

We keep information for as long as reasonably necessary for the purposes described in this policy — for example, to service an account, fulfil an order, or meet our own accounting and legal obligations. We do not publish a fixed retention period for every category of information on this page.

We take reasonable steps to protect the information you share with us. No website or online service can guarantee perfect security, so we encourage you to use a strong, unique password for your account and to contact us promptly if you ever suspect unauthorized access to it.

You can review and update your account information at any time by signing in. Registered customers can also request an export of their account data from their account settings. For any other question or request about your information, contact our team and we'll help directly.

This website may link to third-party sites, such as WhatsApp or our social media pages. This Privacy Policy does not apply to those third-party sites, and we encourage you to review their own privacy practices.

This website is intended for adults and is not directed at children. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision.

Questions about this Privacy Policy or your information can be sent to our team on WhatsApp or through our contact page.